General questions

  • Do I need to add a deposit before my package arrives to your warehouse?

    No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.

  • Can I receive letters?

    Yes, but first you need to change the settings on your account under "Account Settings -> Account Preferences" to change your preferences for processing magazines and letters. We require a notarized Form 1583 mailed to our office before we can handle your letters.

  • What is a Form 1583 and why do I need it?

    Form 1583 is a required USPS form that authorizes Shipito to receive mail on your behalf.

  • What is the processing time for special requests, consolidations or photo requests?

    Sending out a shipment may take 1-2 days, depending on when you submit your request. Consolidations, special requests and photo requests may take 1-2 days to process (Monday-Friday in the United States, excluding U.S. Holidays). Express Processing is an additional service available for a fee, which puts your shipment at the top of the queue.

  • I am a retailer who shipped product to your customer and suspect fraud. Can you help me?

    Shipito takes fraud very seriously and we do everything we can to eliminate fraud. We have systems and processes in place to protect our clients as well as retailers shipping packages to our warehouses.

    We have a strict, zero tolerance policy for fraudulent activities. If your account is suspected of fraudulent activity it will immediately be placed on security review. Pending our findings, your account is subject to cancellation.

    If you're a retailer suspecting a fraudulent transaction, please contact us immediately. We want to work with you to help resolve the situation and prevent this from happening again.